Our £22 million PPC partnership with Wigan & Leigh Housing involved BAAS carrying out external refurbishments to 7,000 properties. Inevitably, most of these properties were occupied requiring us to pay particular attention to customer care. We are proud to say that we not only provided quality work we also consistently achieved ‘high satisfaction’ ratings from 97% of households.
“We value BAAS’s non-confrontational approach and positive partnering attitude from all levels throughout the company. Their locally based set-up provides a fully integrated approach which we hope to extend beyond the partnership project.”Trevor Smith
Group Manager, Maintenance and Development, Wigan & Leigh Housing Company Ltd.